Last updated: October 22, 2026

Who we are

DETECTIVES 24 HORAS, INC. operates under the MiDetective brand at midetective.com. This policy explains how we handle information received through this website. We serve individuals, businesses, and law firms in Puerto Rico and the United States.

Information we collect

Our Book Appointment contact form asks for your name, phone number, email address, city, preferred contact method, service needed, a brief case description, and acceptance of the form’s checkbox. If you contact us by phone or email, we receive the information you choose to provide.

The website may also process technical information such as IP address, browser and device details, pages visited, and interactions through hosting logs, cookies, Google Analytics 4, and Google Ads scripts.

How we use information

  • To respond to inquiries, arrange a consultation, and assess a requested service.
  • To communicate about an engagement and maintain related records.
  • To operate, protect, and improve the website and understand its use.
  • To measure advertising activity and meet applicable legal obligations.

Case information and confidentiality

Investigation inquiries can involve sensitive facts about you or others. Please avoid highly sensitive details in your first message. The form sends your message by email; it is not a secure case portal. We handle case information with discretion. It may be shared where needed for the purposes described here, subject to applicable law. Please contact us before sending documents or extensive case details.

Cookies, analytics, and external services

Google Analytics 4 and Google Ads scripts may use cookies or similar technologies to help us understand visits and measure advertising. Google Maps is embedded on the Contact page, and Google Fonts may load from Google. These services may receive technical information when their content loads. You can manage cookies in your browser; blocking them may affect some website features. Please also review Google’s privacy information for its own practices.

Our Call Now button starts a call through your device. Facebook and Instagram links take you to those services, whose own privacy practices apply when you use them. LiteSpeed Cache helps deliver website pages.

Who receives information

Contact Form 7 processes form submissions, and WP Mail SMTP uses Brevo to send the resulting email to info@midetective.com. Our cPanel hosting provider, email provider, and analytics and advertising providers may process information needed to provide their services. We may disclose information when required by applicable law or a valid legal process, or as needed to protect rights and safety.

Retention

We retain inquiries and related records for as long as reasonably needed to respond, provide services, maintain records, or meet applicable legal obligations, and review them for deletion or anonymization when no longer needed, subject to applicable law. Retention may vary with the nature of an inquiry or engagement.

Security

We use administrative and technical measures intended to protect information, but no website or email transmission can be guaranteed secure. Please do not send highly sensitive information through the initial form.

Your choices and rights

You may ask about access to, correction of, or deletion of your personal information, as available under applicable law. Email info@midetective.com with your request. We may need to verify your identity and may retain information where the law permits or requires it. You may also adjust your browser’s cookie settings.

Minors

This website and our services are not directed to people under 18. If you believe a minor has sent us personal information, please contact us so we can review the matter.

U.S. providers

Our service providers may process information in the United States. If you visit from another location, information sent through the website may be processed there, subject to applicable law.

Changes to this policy

We may update this policy as our practices change. We will post the revised text here and update the date above. Please check this page periodically.

Contact

DETECTIVES 24 HORAS, INC. (MiDetective)
Edificio Town Hill Carr. 165 Oficina 5 Suite 1 Toa Alta PR 00953
Email: info@midetective.com
Phone: 787-724-2500 or 787-364-7676